ZEST24 LTD Registered company number: 10770737
ZEST24 LTD Registered company address:
Arle Court (Manor House)
These terms and conditions relate to the booking you have made with ZEST24 LTD (Z24). We strongly advise you to read the terms and conditions carefully and ask questions about any aspect which is unclear. If on reflection, you are unable to accept all the terms and conditions you should notify Z24 within seven days of the contract being issued. Z24 will then refund the deposit.
Note: Your statutory rights are NOT affected by any of these terms and conditions.
IMPORTANT CLAUSE: For guests travelling from overseas we strongly recommend that you take out travel insurance with comprehensive personal accident and cancellation insurance in the event of injury or inability to complete your stay at Z24. For UK residents, we advise taking out personal accident and cancellation insurance. Bookings are not transferable but are refundable in certain circumstances subject to these terms and conditions and with written consent from Z24.
1. CONFIRMATION OF BOOKING
Cancellation insurance is recommended in the event of injury or inability to complete your stay at Z24.
a) Where ever possible, in the event of a client needing to reschedule a booking, Z24 will make every effort to accommodate our clients needs without additional costs being incurred. subject to the conditions set out in 3b.
b) Cancellation charges: Amount payable based on the time frame before arrival date, upon written notification of cancellation is received by Z24:
i)4 weeks or less: Total fee is due no refund.
ii)Less than 8 weeks: Z24 will refund 50% of the deposit (2a).
iii)More than 8 weeks: Z24 will refund all monies paid by the client.
iv)There is a 30% handling fee of the total price of the booking if Z24 receive notice of cancellation or rescheduling more than 3 weeks in advance of the activity and/or service date.
v)If Z24 receive notice to cancel, reschedule or transfer the booking less than 3 weeks in advance of the activity and/or service date there are no refunds. There are no exceptions. Z24 will offer a credit note and endeavour to change the clients booking to a more suitable date where possible.
vi)Failure to attend the activity and/or service will mean the Client forfeits the full cost of the activity and/or service without refund.
vii)If a client wishes to change their booking dates, Z24 require notification in writing in accordance with the above notice periods.
c) Z24 reserves the right to cancel a booking in the following circumstances:
i)As a result of fire, flood, Government restriction, act of God or any other event beyond the Z24’s reasonable control which may cause the activity and/or service to be temporarily or permanently closed (‘Event of Force Majeure’)
ii)If requested payments are not made within the required and specified timescales.
iii)In the event of cancellation by Z24, other than breach of these terms and conditions by the Client, the Booking Deposit and any other monies paid to Z24 by the Client at date of cancellation shall be returned to the Client in full or the client will be offered the choice to book onto another available activity and/or service date.
4. CHANGES MADE BY Z24
a) Z24 try to ensure the accuracy of our literature, activity and/or service costs and course material. Some changes may occur despite our best efforts. Z24 reserve the right to change any price or activity and/or service particulars before the Clients booking becomes binding.
b) If there are significant changes (80% or more) to a confirmed booking, Z24 will inform the Client as soon as is reasonably practical and offer the Client the choice of, accepting the change, transferring to another available date or receiving a full refund (excluding the initial deposit)
c) If there are small changes (80% of less) to the confirmed booking, Z24 are not obliged to inform the Client (but we will do our best to where practical) nor are we obliged to pay compensation. We will however do our best to arrange alternative services or refund on a pro rata basis for services not received by the Client.
d) Z24 publish information and activity and/or service details on our website and describe in detail ‘typical’ menu choices and activity schedules. it is unlikely that activity and/or services will follow the exact structure that is published. Factors outside of Z24’s control that most commonly affect this structure are but not limited to; weather conditions and physical fitness of activity and/or service participants.
e) Head coaches have the discretion to alter the activity and/or service structure based on factors such as those listed above. They will however strive to deliver the best possible and closest activity and/or service to that described in Z24 literature where practical.
5. ACCEPTANCE OF AUTHORITY
a) Z24 employees and contracted staff will do their best to resolve any Client problems to the benefit of the Client where practical.
b) The Client must conduct themselves in a manor as to not give offence or cause damage to any persons or property. If Z24, one of its employees or contractors deem a client is in breach of this obligation, likely to breach it or is unfit to take part in the activity and/or service, Z24 reserve the right in their absolute discretion to refuse a booking or have a Client removed from any property or facility. In this event Z24 will owe the Client NO liability and any costs incurred will be down to the responsibility of the Client.
c) A Z24 head coach may reserve the right to have an individual or group of individuals leave the activity and/or service if, they believe that the clients health or safety is at risk, an illegal act has been committed or if the Client has demonstrated behaviour as to endanger the health and safety or enjoyment to the activity and/or service as a whole. In this instance the Client will not be entitled to a refund and will be responsible for any costs incurred in removing them from the activity and/or service.
a) If the Client experiences a problem during their stay at a Z24 activity and/or service they must report it in the first instance to the instructor or contractor leading the activity and/or service session. If it is not resolved then the Client must report it to a Z24 head coach immediately so that prompt cation can be taken to remedy the problem.
b) In the unlikely event that the problem cannot be rectified when the problem is first reported, then a full detailed written complaint must be sent to Z24 within 28 days of the activity and/or service finish date. Please include your booking reference number, name, activity and/or service date and a full detailed description of the problem and any action taken by a Z24 employee or contractor. Please also provide, contact phone numbers, email addresses and postal addresses.
c) Failure to comply with the above process will prohibit the ability of Z24 to fully investigate the Clients complaint.
7. DAMAGE, LOSS AND THEFT OF PROPERTY
8. CATERING CONDITIONS
10. CAR PARKING
Client’s cars may be left at the Z24 venue car park during their stay at the owner’s risk. All cars must be removed no later than 10.30am on the final day of the event.
The Z24 operate a no-smoking policy inside the venue and smoking is only permitted in the designated areas outside. If evidence of smoking is found in any bedroom or other area of the venue, a £500.00 charge for cleaning will be levied.
12. PERSONAL SAFETY
a) Except where previously disclosed in writing to Z24, the Client confirms that they are in good mental and physical health and are unaware of any reason why they may be unsuited to take part in any activity and/or service during their stay at a Z24 venue, or if they may likely suffer illness or injury during the activity and/or service being undertaken.
b) Failure to disclose any information that is required in the ‘Individual Form’ may result in Z24 terminating the contract and withdrawing the Client from the activity and/or service on the grounds of incorrect information. The Client will not be entitled to any refund of payments made under this termination of contract.
13. DISCLAIMERS & SAFETY
Registered office: ZEST24 LTD c/o Manor By The Lake Ltd, Arle court (Manor House), Hatherley Lane, Cheltenham, GL51 6PN T: 01242 245071 E: firstname.lastname@example.org W: www.zest24.com Company No: 10770737